Privacy Policy

1. Introduction

Welcome to HeartSong.fm ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Song Creation Data: Personal stories, memories, names, and details you share to create personalized songs.
• Payment Information: Billing address and payment details processed securely through our payment provider (Stripe).
• Communication Data: Any messages or feedback you send to us.

3. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized songs
• Process payments and send transaction confirmations
• Communicate with you about your orders and our services
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our platform (payment processors, cloud hosting, email services).
• AI Music Generation: Song creation details are processed through our AI music generation partners to create your personalized songs.
• Legal Requirements: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure server infrastructure, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Song creation data is retained to allow you to access your songs and for quality assurance purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: